iPhone 4 Power Button Broken / Stuck

Image Courtesy of iBroke

Update 4/2/12:

alexx1291
@dgtalcupcake cheap fix, if you know what to do; those 2 gold bulbs are the defects; Amazon
4/3/12 1:02 AM

 

Did your iPhone 4 (iPhone 4S) power button suddenly stopped working? You may not be alone.

A couple days ago, a good friend of Digital Cupcake, @alexx1291, gave us a heads up on Twitter about a recent problem he’s had with the power button on his iPhone 4S:

alexx1291
@dgtalcupcake stuck power button = defect in ribbon cable >.< replace asap if you get. Thought u would like to know since i recently had it
3/30/12 2:00 PM

 

*By the way, Follow/Mention @alexx1291 whenever you have ‘any’ problems with your Apple products. He’s one of the best go-to guys on Twitter for all your iPhone/Apple problems. He’s already helped numerous folks on various issues and is always keen to help out with whatever problems you might have with your latest Apple devices. #FF

Upon investigating the issue further, I found a very active thread over on the Apple Support Communities with 144,034 views and 171 replies spanning across 12 pages at the time of writing this post – “iPhone 4 Power Button Stuck“.

According to @alexx1291, the problem lies in a defect in the ribbon cable for the power button and if you’re under warranty, head immediately over to your local Apple Store to get it fixed.

Unfortunately for those without outstanding warranties for the iPhones, options are pretty slim and unfavorable at best. Apple Store Geniuses are reportedly offering $150 replacement refurbished iPhones with a 90-day warranty, and for those with the iPhone 4, an offer to purchase an iPhone 4S replacement for $300.

Before you try propping open your iPhone, although the problem does appear to be a hardware issue, Housewolf17 suggests a software ‘fix’ for the problem. Try it out and if it still doesn’t work, continue reading.

Most of the time you can temporarily fix the sticky button issue by:

1. Turn on iPhone

2. Plug it into charger cable.

3. Press down on the sticky button and hold it until Voice Control appears.

4. Unplug charger cable.

Nine times out ten this frees the button. Over time the sticky button will finally get stuck for good.

 

Another user, Fofer, had a stuck power button and conveniently got his/her iPhone fixed at a local UBreakIFix store (http://www.ubreakifix.com). It took him/her 30 minutes and $60 for a fully working Power Button, along with a 90-day warranty by UBreakIFix in case anything breaks.

I skimmed this thread and rather than get all up in arms, joining any class action lawsuits or whatever, or dealing with the “Genius” Bar and attempting to wrestling with crowds/lines at the Apple Store… begging for some attention… I went to a little shop not to far from me (ubreakifix.com) and got it fixed for $60.  Took 30 minutes, and the repair has a 90-day warranty. Now it’s like new.  No muss, no fuss.  I’m happy.

 

Some more adventurous folks have taken apart his/her iPhone themselves to fix the problem. Please note that opening up your iPhone will void any outstanding warranty on your iPhone and can cause permanent damage to your iPhone. Please make sure that you understand the risks of attempting to repair your iPhone and proceed at your own risk. Digital Cupcake will not be responsible for any damages to your iPhone.

Peng_3

Mar 28, 2012 4:11 PM (in response to Peng_3)

Fortunately, the problem was fixed in 5 min. I removed the backcover and pushed the power cable a little bit using a small screwdriver. The small metal click point was still working. It seems that the metal click point was misaligned with the power button after a drop.

brendanALW

Dec 13, 2011 9:55 PM (in response to CwissyBwear)

If you are not covered by warranty and cant get it fixed by apple consider fixing it yourself. You can get the parts on ebay. Here is a link with directions:

http://www.ifixit.com/Guide/Installing-iPhone-4-Power-Lock-Button/4332/1

WARNING: This will void your warranty and if you choose to follow these instructions you do so at your own risk. I am not liable for your device if you break it while trying to conduct your own repairs. I am not affiliated with this link or www.ifixit.com.

brendanALW

Dec 27, 2011 11:53 AM (in response to CwissyBwear)

UPDATE: My self repair was a success. It cost me $8 to repair

The problem seemed to be that the copper pad the button presses into wears away over time, it’s located on the “power and sensor flex cable” I purchased a replacement off eBay for $8 and installed it using a guide on

IF you’re out of warranty, and are prepared to take the risk, that’s the the solution, if not, best to talk to apple about a replacement.

I’m not liable for any damage you do to your phone by conducting any self repairs. Make sure you know what you are doing and do so at your own risk.

Let me stress again that taking apart the iPhone is not an easy task and if you’re unsure, it might be better for your to look for Apple professionals in your vicinity for a professional repair service.

 

Obviously Apple’s stance in refusing(?) to repair the iPhones’ power button and instead offering users to purchase a refurbished phone for $150 is never something any user would like to hear. Regardless of the warranty, users should be given an option to get the phone properly repaired or offered to replace the iPhone and not being recommended(?) of the latter. (You don’t expect to take your car in for an oil leak, only to be offered to replace the car for a ‘preowned-certified’ car for $15,000.)

If you’re one of the folks with the stuck iPhone power button, please head over to http://www.apple.com/feedback and submit a report with Apple. Apple takes these feedbacks seriously and they determine the urgency of their actions based on the issue itself and on the number of reports received. If enough users report back to Apple expressing the problem, who knows if Apple might issue a recall program for those with the Power Button problems?

Here’s a sample of the feedback that TKENNEDY27 posted on Apple Support Communities for your reference:

I too am having this problem and am out of warranty. Since this seems to be a common problem, I encourage you to provide feedback to apple athttp://www.apple.com/feedback/. This is the complaint that I filed, and I encourage more of you to do the same.

“To whom it may concern,

I recently had the power/standby/sleep button on my iPhone 4 (Verizon model) become stuck. As I purchased my phone in the initial release of iPhones in February of last year, my warranty is no longer in effect. I am extremely disappointed in how your company has handled the repair, or lack thereof, of this problem. The replacement cost (with a refurbished iPhone) quoted to me by both apple phone support and the apple store was $150. I find it completely absurd that you would be charging this much for me to fix a button that at most costs a couple of dollars.

Furthermore, I find it even more upsetting that I found that I am far from the only one with this problem. I direct your attention to the following thread on the apple support community:

https://discussions.apple.com/message/12896386#12896386 

You will see that there are 161 replies and well over 100,000 views. This leads me to believe that this is not rare occurrence. Although I realize this is a small percentage of the iPhones that you have sold, it is NOT insignificant.

I urge you to look into this matter soon to avoid more disgruntled customers.

Sincerely,

Were you able to get your iPhone’s Power Button fixed? How?

Please share your thoughts with us in Comments.

Image Credit: iBroke

Thanks @alexx1291!

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